COVID-19 Policy and Prevention

This is what we are doing to keep you and ourselves safe and healthy, and the procedures you can expect at your next massage therapy treatment.

What to expect from me:

• I am fully vaccinated.
• You will receive an email a day or two before your appointment to ask you the COVID-19 screening questions.
• If you screen positive or unknown for COVID-19, you will be asked to leave immediately, return home to self-isolate and to complete the online self-assessment tool before calling your doctor.
• I will have a HEPA filter running all day in my treatment room.
• I will, as always, wash my hands, forearms and elbows before and after each appointment.
• I will be changing all linens between patients
• I will disinfect all surfaces contacted by either patients or myself after each appointment.
• I am using disinfectant products approved by Health Canada for defence against COVID-19.
• I have altered my appointment times to allow for 30 minutes between patients to allow for proper physical distancing between patients and to allow enough time for my sanitization routines.

What we expect from our patients:

• Please cancel your appointment beforehand if:

  - you have been in contact with anyone with acute respiratory illness in the past 14 days

  - you have a confirmed case of COVID-19 or had close contact with a confirmed case of COVID-19 without wearing appropriate PPE

  - you have any of the following: a fever, new onset of cough, worsening chronic cough, shortness of breath, difficulty breathing, sore throat, difficulty swallowing, decrease or loss of sense of taste or smell, chills, new unexplained headaches, new unexplained fatigue/malaise/muscle aches, nausea, vomiting, diarrhea, abdominal pain, pink eye, runny nose/nasal congestion (without known cause such as seasonal allergies or post nasal drip)

  - you are 70 years old or older and are experiencing any of the following: delirium, unexplained or increased number of falls, sudden, unexplained functional decline, sudden worsening of chronic conditions

• If you cancel for above reasons, even if it is less time than our 48 hour cancellation policy, YOU WILL NOT BE CHARGED A CANCELLATION FEE.
• Also please let me know if you would like to be on my waitlist so that I might be able to get you in if I do have a cancellation.
• If you come to the clinic with any of the above, you will be asked to leave and will be charged the cost of the session.
• If you do arrive very early, please remain in your car or outdoors. Only enter the building a maximum 5 minutes before your appointment time, unless I have texted you earlier than that.
• If you are a new patient please try to fill out the health history form ahead of time so that you don't need to arrive early and sit in the patient waiting area to fill out forms. You are able to fill it out through my online booking system. 
• Please arrive alone (unless you require assistance to get to the appointment).
• Avoid arriving late, to the best of your ability, as I am on a strict schedule and will have to shorten the session to remain on time, but will still charge the full length of the scheduled session.
• Please wash your hands immediately upon entering the clinic and practice proper hand hygiene, as needed, throughout your time in the clinic.  If the washroom is unavailable when you enter and you don't feel comfortable waiting for it to become free, I will have hand sanitizer available. Please also wash your hands after your treatment.
• Please bring minimal items with you into the clinic.